What are your operating hours?
Our live & Australian call centre is open for phone calls Monday to Saturday 8:00am to 5:00pm,
or book 24/7 via SuperGeek’s booking portal at: http://bookageek.com.au
Our SuperGeek technicians can service your tech needs Monday to Saturday 8:00am – 10:00pm (upon availability).
How soon before a SuperGeek attends my booking?
SuperGeek will do its very best to get out to you the same day of booking (at no extra charge). We always aim for same day service for critical requests like cloud backups or data recovery, however, on rare occasions it may have to be the next day.
How long will the booking take?
The length of the booking will vary depending on the quantity and severity of the work. We aim to have you back up and running within the hour, with the maximum data recovery possible however sometimes its just not possible. After a SuperGeek comes out and assesses the situation a more accurate calculation can be given.
Do you have a “No Solution, No Fee” Policy?
Yes, absolutely. SuperGeek will make every effort to find a solution for your IT problem, however if we cannot provide a solution, we will not charge you for our services*. However, if SuperGeek diagnoses your problem & is able to offer a solution, but you decline to accept their advice, you will still be charged for our service.
* See our Terms and Conditions for details.
If my computer needs hardware, am I obligated to purchase through SuperGeek?
No, there is no obligation to purchase hardware that SuperGeek recommend/require to complete the job, however you will still be required to pay the hourly rate.
How can I pay?
Cash, Credit Card, EFTPOS or Company cheque – we just don’t accept American Express or Diners Club Cards